Frequently Asked Questions

1. Why are medications priced as they are in Canada?

There are two main reasons why medications are priced as they are in Canada:

– The Canadian government regulates how much pharmaceutical companies can charge for their brand name medications in Canada.

– The strong American dollar allows US citizens to have a higher purchasing power. For these reasons, US citizens may save on prescription medications purchased from Canada

2. Are Canadian Medications comparable to those sold in the United States?

Canada’s healthcare system is one of the best healthcare systems in the world. The Canadian government imposes extremely stringent regulations on the manufacturers of medications in our country. These regulations, imposed by Health Canada, meet or exceed FDA Standards.

3. Are all American Drugs available in Canada?

Not all drugs available in the United States are available in Canada. However, some medications have a different brand name in Canada, but are in fact the exact same medication. CanadianMedsDirect does not dispense or ship any Narcotics or Controlled Medications such as benzodiazepines or amphetamines.

4. What is the difference between a brand name drug and a generic drug?

A generic drug is a medication for which the original manufacturer has lost patent protection. Once a patent has expired, other manufacturers can produce and sell that medication at a lower more competitive price. Canadian and US regulators ensure these drugs provide the same therapeutic effect (bioequivalence) as the brand name drug. Generic drugs have the same active ingredient, strength, dosage form, and route of administration as the brand-name drug. All manufacturing, packaging, and testing sites must pass the same quality standards as those of brand-name drugs. Many generic drugs are made in the same manufacturing plants as the brand-name drugs.

5. Can you fill prescriptions from American doctors?

If you want to receive your prescriptions from Canada, Canadian pharmacy regulations require all US prescriptions to be approved by a Canadian physician prior to being filled by a Canadian pharmacy. CanadianMedsDirect will submit your Health Questionnaire along with your US prescription for independent medical review by a Canadian licensed physician.

6. What information does CanadianMedsDirect need from me so that my order will be processed as fast as possible?

Submit your order Online is the fastest way. Start here by Creating an Account.

Or if you prefer to order Offline. You may submit your forms to us in 1 of 2 ways:
– Fax them to us toll free 1-844-318-9837
– Email to:

You will need to send in:
– A Completed New Patient Sign Up Form
– A Completed & Signed Medication Order Form/Customer Agreement
– A valid original prescription from your current US physician

To obtain your prescriptions from Canada the original prescription must be sent to us. It can also be submitted by your physician on your behalf.

7. How do I pay for the medications?

CanadianMedsDirect accepts American Express, Visa, MasterCard , PayPal, Personal Cheques and INTERNATIONAL Money Orders.

8. Do I get charged a shipping charge for every prescription?

Shipping charges are $15.00 USD per tracked package (not per drug) for prescription items.

9. How long will my order take to process?

Most orders are processed overnight and shipped the next business day, however, please allow up to 48 hours for processing of your order. For shipping via Canada Post’s XPRESSPOST USA service please also allow 5-7 business days to receive your prescriptions from Canada.

10. What is the maximum amount of my prescription you can fill?

Three months worth. Regulations put into place by the US Customs, American citizens are only allowed to import a maximum of 3 months worth (90 Day Supply) of medication for personal use. Any amount above this 3-month limit is not considered “personal use”.

11. Will you accept my Insurance Plan?

Unfortunately, US insurance plans will not accept claims from a foreign pharmacy. You will however, be issued a receipt with your prescription that you may submit to your insurance company for re-imbursement.

12. Can I return my prescriptions and get a refund once I’ve received them?

Prescriptions that have been dispensed and shipped to the customer are not returnable to inventory under Canadian law. For this reason, all sales are final.

13. Is my personal information protected?

At CanadianMedsDirect, safeguarding the confidentiality of your personal information is a primary concern. Canada’s Personal Information Protection and Electronic Documents Act prohibits us from releasing any customer’s personal, medical or financial information to anyone other than the health professionals responsible for filling your prescriptions, without your written consent.